Shipping & Returns
PLEASE ALLOW 2-3 BUSINESS DAYS TO PROCESS YOUR ORDER
Then allow the proper time for shipping. (SEE MAP BELOW)
Our inventory changes quickly on a daily basis.
To confirm stock please contact us directly at 888-748-7257.
SHIPPING INFORMATION
For UPS Ground, a business day does not include Saturdays, Sundays, or holidays.
Example: You ship a package on Monday that takes 2 business days to arrive. You do not count the day you ship as a business day, so your package would arrive on Wednesday, the second business day after the ship date.
Next Day, Two Day and Three Day shipping is available at an additional cost. (Dimensional weight applies)
Must call in order to use these services.
Shipping and handling on all orders is non-refundable and based on your order subtotal. Additional surcharges may be applied (including post delivery) for incorrectly entered information/misrepresentation on entered addresses. Sorry, we do not send orders C.O.D. Drop Ship Orders are subject to additional fees for processing and handling. We reserve the right to require a package ship to address matching billing address of credit card. We reserve the right to cancel/not ship/process an order for any reason.
Being that we're the manufacturer of most of the products we sell, we're building our products as fast as they're ordered, but we may need to build a specific item for your order, and will ship everything as soon as possible.
Orders placed to Canada and Puerto Rico will be contacted with shipping charges.
Not included in any free shipping promotions.
Please verify prices with your salesperson when ordering.
Damaged items MUST be reported to us in writing (via email) or by telephone 847-872-7257 within 36 hours after the delivery; this includes any packages delivered with our without a delivery signature required. It is highly suggested to contact us as soon as possible to report damage.
Please be sure to check all packages for any potential damage during transit. HRP / Streeter is not responsible for damaged products due to shipping. It is the sole responsibility of the receiving party to fully inspect the product at the time of delivery for any potential damage. We recommend removing any protective wrapping to fully inspect the product, before the driver leaves. In addition please count the product before signing the Delivery Receipt.
If the product is damaged in any way, DO NOT REFUSE THE PRODUCT. Refusing product by the customer does not recuse the customer of re-deliver or return shipping costs.
If damage did occur during transit, any and all damage must be noted on the Bill of Receipt in detail and signed by the driver- It is of great significance that any damage be noted on the Bill of Receipt and acknowledged with signature of the driver. A copy of the Bill of Receipt will need to be emailed or snail mailed to HRP / Streeter in order for a damage claim to be filed with the trucking company, on our customers behalf, in order for replacement product to be sent to the customer.
Please photograph the damaged product on the truck and off the truck for evidence that will assist with a product damage claim. Damaged product may/must be held in the customer's possession up to 2 months. The shipping company has the right to inspect and/or claim the product if a damage claim is filed and or paid by them.
Customers are responsible for payment of Brokerage Fees into Canada and local taxes. When funds are not provided in advance by the customer, UPS will post a bond to allow UPS shipments to be released in advance of payment to the Canada Border Services Agency. To avoid bond fee, call 1-800-Pick-UPS and ask about their Prepayment or Electronic Funds Transfer (EFT) plans. If you are importing goods into Canada, Pit Pal will provide the applicable NAFTA Certificate of Origin so the goods will be rated at the lowest rate allowed under NAFTA Rules of Origin. (Duty Fees)